Ordering

You can order your VAIO products online by visiting Singapore Official Online Store .

Unfortunately, we cannot combine multiple orders at this time.

Unfortunately, once an order has been placed, we are not able to adjust the order. You are welcome to contact our VAIO Customer Support Center, and we will do our best to find an alternative solution for you whenever possible. You can reach by calling 800-188-8608, and we are available from Monday to Friday 9:00- 18:00.

Even though our VAIO Customer Support Center will be happy to assist you with your order, you need place you order online by yourself.

No, you are not required to create an account for your online order. However, we highly suggest you to create an account to enjoy our member-exclusive offer and get the most updated information of VAIO.

Customers can buy from major retail channels and online platforms in Hong Kong, Taiwan, Malaysia, Singapore and Qatar. For details please refer to our upcoming announcement on our official website and media platform.

You can check the warranty coverage from each product details.

Shipping

We will email you the delivery information after your order has been processed.

For products that are in-stock, they are estimated to be delivered within 3-4 business days.

Unfortunately, we are not able to deliver orders on specific dates at this time. Please allow 3-4 business days for your order to arrive.

NexstMall currently offers free shipping to Singapore customers for orders above SGD$ 500. For orders under SGD$ 500, SGD$15 will be charged for each order.

We strive to make all deliveries within 3 to 4 business days of order placement. Given the current situation, this timeline might change. 

If you haven't received your shipping confirmation email yet, please call our VAIO Customer Support Center 800-188-8608 or supportsg@sg.vaio.com for support. 

For your protection, all delivers will require a signature.

Unfortunately, we currently do not offer the option for weekend deliveries.

At this time, we only ship within Singapore.

We offer free standard shipping on eligible products only. Free Delivery within Singapore.

Payment

We accept credit cards and PayPal only.

We accept VISA, MasterCard, American Express credit cards.

In most cases, the credit card may be declined if you have entered an incorrect billing address, or an incorrect expiration date. Once you have confirmed that all information has been entered correctly, and you are still receiving an error message, please contact our VAIO Customer Support team at 44257844 or fnac.qatar@darwishholding.com for support.

Unfortunately, we are only able to accept one credit card per order.

Yes, we do accept VISA and MasterCard Gift Card as tender for purchases.

Product Support

For after-sales service for VAIO products, please contact 800-188-8608.

Please visit our contact page, or call our VAIO Customer Support Center at 800-188-8608, from Monday to Friday 9:00- 18:00, or reach us via supportsg@sg.vaio.com.

To find the serial number, please use one of the following options:
On your PC, please look for the serial number behind the PC stand On the exterior of the box, please look for the sticker with the serial number on it From within the VAIO setting, select VAIO Control Center, and look for the serial number in the bottom of the menu.

Please visit our contact page, or call our VAIO Customer Support Center at 800-188-8608, from Monday to Friday 9:00- 18:00, or reach us via supportsg@sg.vaio.com.

Unfortunately, we are not able to access your computer, remotely. Please contact our VAIO Customer Support Center at 800-188-8608 for help.

All VAIO S11, S13, SX12, A12, SX14 and FE series products are made in VAIO AZUMINO factory in Japan and completed the QA there. Only the products match VAIO's stringent factory standards will eventually be sold in Asia markets (HK, TW, SG, MY).

1. VAll PC products selling by VAIO Corporation are without the trademark of “SONY” at the cover of the laptops.

2. Check the black model label on the bottom of S11/S13. When it shows VAIO, it is VAIO. When it shows SONY, it is SONY VAIO.

3. Check the white sticker pasted on the black model label on the bottom of S11/S13. When the 12-digit part number starts with "NP11V1" or "NP13V1", it is VAIO.

** For VAIO product, please call : +886-800-000-075(Taiwan)、+852-3725-0625(HK)、+853-6281-1231(Macau)、+65-6224-2880(Singapore)、+60-1-2518-3633(Malaysia)

** For SONY VAIO product, please contact SONY service center : +886-2-4499111(Taiwan)、+852-2833-5129(HK)、080-0039(Macau local only)、+65-6544-8600(Singapore)、1300-88-1233(Malaysia local only)

Online Account

Our VAIO Customer Support Center is currently open from Monday to Friday 9:00- 18:00, Public Holiday(OFF).

We are sorry to hear you want to delete your account. Please contact us via cs@nexstmall.com for support.

No. You are not required to create an account for your online order.

Warranty

Yes, the product includes limited hardware warranty. For more information please visit our warranty page.

We are sorry that we will only provide the technical support and after sale service about VAIO PC which sale from 2018 Jul onwards by Nexstgo in Asia markets (HK, TW, SG, MY).

Please refer to our Service Centre listing in our website https://sg.vaio.com/support#support-center.

Please use the following telephone numbers to contact: 800-188-8608.

Returns

Exchange & Refund: Exchange and refund are to be made in person. How many days to return item: 7 days to return an item the item should be sealed and same condition as bought.

For details, please refer to our Return & Refund Policy.

Please refer our return and refund policies.